Documentation

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Documentation

1.Getting Started

Begin by navigating the home page and menu options to understand what we offer. This website is constantly being reviewed to accommodate updates. If you encounter any issues accessing any part of this website, please contact Support

2.Registration

Click on the bottom right hand corner of the menu to Login/Register as a user    

2.1.As a Visitor

When you register as a Visitor, you will have the privileges of the following:
  • Search for businesses and professional profiles
  • Add them to your favorites list
  • Book appointments online
  • Leave reviews for businesses/professionals
  • Create, respond or follow a topic in the Forums section
To do this, simply click on the button that says VISITOR and fill in the appropriate details for registration. Ensure that you use a secure password and check the Terms and Conditions box.

2.2.As a Professional

Registering as a Professional means registering yourself as an individual. This does not necessarily mean that you are a proprietor, the Professional account is also beneficial for employees of an organization who want to have their very own profile so as to be recognized as an expert in that field. When you register as a Professional, you will have the privileges of the following:
  • Choose your professional specialty
  • Create a profile with your basic information and professional statements
  • Link your individual (personal) social media accounts to your profile directly
  • List Honors and Awards that you have achieved as a professional
  • List your education and experience
  • Put up a list of your prices and services
  • Show what Languages you speak
  • Depict your work location
  • Link your profile with other professionals that have registered on this website
  • Add other businesses/professionals to your favorites
  • Accept or decline online bookings
  • View a personal dashboard of your current and future appointments
  • Create, respond or follow a topic in the Forums section
The features are endless and very user friendly! To register, simply click on the PROFESSIONAL button and fill in the appropriate details for registration. Ensure that you use a secure password and check the Terms and Conditions box.

2.3.As a Business

Registering as a Business means registering your company as a whole. The difference between a Business account and a Professional account is simply that the first type of account represents a company while the second represents an individual. When you register as a Business, you will have the privileges of the following:
  • Choose your business’s specialty
  • Create a profile with your business’s basic information and professional statements
  • Link your business’s social media accounts to your profile directly
  • List Honors and Awards that you have achieved as a business
  • List your business’s education and experience
  • Put up a list of your business’s prices and services
  • Show what Languages your staff speak
  • Depict your work/office location
  • Link your profile with Professionals that are employees of your company, i.e. Manage Teams
  • Add other businesses/professionals to your business’s favorites
  • Accept or decline online bookings
  • View a personal dashboard of your business’s current and future appointments
  • Create, respond or follow a topic in the Forums section
To register, simply click on the PROFESSIONAL button and fill in the appropriate details for registration. Ensure that you use a secure password and check the Terms and Conditions box. *There is no specific button for a business in the registration form because the same details as that of a professional are required. The accounts will have all the same features but as mentioned, since it is user friendly, it is flexible to your style of usage.

2.4.As a Student

To register as a Student, simply click on the button that says PROFESSIONAL and choose the category Students. Then fill in the appropriate details for registration. Ensure that you use a secure password and check the Terms and Conditions box.

3.Verification

Once you have registered, you will see a notification like this: If your account isn’t verified within 3 days, send an email to info@ksi-communityconnect.com or text the number indicated on the dashboard.  

3.1.User Dashboard

This is your exclusive home page giving you access to different elements of the site’s functionality. This can only be seen by you. One of the exclusive features available to you is viewing your profile hits, i.e. how many people are viewing your profile. The graph displays hits monthly as seen below:

4.Setting Up

Navigate the subsections below to set up your profile. To save any updated sections, scroll to the bottom of your settings page and click on the button that reads UPDATE.

4.1.Profile Settings

4.1.1.Profile Photo, Banner & Other

  • Your profile photo can either be an individual image or a business logo. It will appear next to your name in the Listings
  • Your banner will appear above your profile as a header
  • Other Photos will be displayed in a mini gallery format on the left hand of your profile
Follow the image size, dimensions and extensions guidelines. This is what it should look like:

4.1.2.Specialties

The listing categories are very broad and for that reason, we have specialties which are the specifics of what you/your business deals in. You will see options of specialties on the basis of what Business Category you picked. If you don’t see a specialty that you or your business deals in, send an email to info@ksi-communityconnect.com or text the number indicated on the dashboard with your specialty name and we will add it for you

4.1.3.Basic Information

Fill in the spaces to provide basic information about you/your business to your viewers.

4.1.4.Professional Statements

Your Professional Statement is a summarized piece of text that highlights your career and gives viewers a glance of your professional qualifications. A Business’s Professional Statement can be as simple as a code of ethics that the business lives by, a mission or vision statement or an overview of what the business does. Type out your Professional Statement(s) in the box provided.

4.1.5.Social Settings

Input your social media links in the boxes provided. Leave them empty to hide social icons.

4.1.6.Honors & Awards

If you/your business has ever received a professional award, click on the button that says ADD AWARDS. In the picture below, it has been highlighted in red. Then simply plug in the name of the award and the date it was received on. This section provides you/your business a superior image in the eyes of customers.You are able to input as many awards as desired.  

4.1.7.Education

Putting up your Education gives you an advantage with customers because you are more likely to seem reliable and educated. It will be displayed on your profile. Click on the button that says ADD EDUCATION. In the picture below, it has been highlighted in red. Then simply plug in the name of the degree/education, the institute it was studied at and the date. This section will assure your/your business’s customers that you are qualified to be practicing. You are able to input as many entries as desired.  

4.1.8.Experience

This section will highlight your previous work experience. It will more widely be used by professional (individual) accounts rather than business accounts. It will be displayed on your profile. Click on the button that says ADD EXPERIENCE. In the picture below, it has been highlighted in red. Then simply plug in the name of the experience, the place where it was obtained and the date. This section will assure your/your business’s customers that you are qualified to be practicing. You are able to input as many entries as desired.  

4.1.9.Prices/Services List

This section will highlight your services and prices. Click on the button that says ADD PRICES/SERVICES. In the picture below, it has been highlighted in red. Then simply plug in the name of the service and the price. You are able to input as many entries as desired. The image below should give you an idea of what this section will look like to the public .

4.1.10.Promotional Video

If you would like to display a video promoting you/your business’s services, attach an online link to the video in the box provided.

4.1.11.Languages & Location

  • Select a number of spoken languages
  • Select a location from our list of cities. If you are registering from a city that is not listed, email us on info@ksi-communityconnect.com or call the number indicated on your user dashboard and we will add the city for you.
  • Enter a more specific location such as Kariakoo or Karachi Cuisine and a number of options will appear from which you can select the preferable one. This is what the location will look like to the public:

4.1.2.Manage Teams

This section is specifically for Business accounts wherein you can attach links to the profiles of your employees or partners, i.e. your team. Type in the email address that your team member registered on this website with.
  • If the email ID is valid, you will see your team member’s name in a drop down menu. View the box highlighted in red in the attached picture to see what it will appear as
  • If the email ID is invalid, try checking for any errors and retyping the email address
  • If your team member cannot be linked because they haven’t registered, send them an invitation. View the box highlighted in blue in the attached picture to see where to click.
This is what it will look like to the public:  

4.1.3.Favorites

Designed for every account type, you can add a user to your favorites by either:
  • When you’re viewing a profile: By clicking the heart icon under the users name
  • When you’re viewing All Listings / Search Results By hovering over the user’s profile picture and clicking on the heart icon that appears

4.1.4.My Schedules

This section is where you fill in your opening and closing days and timings. For this to appear to the public, ensure that the Schedules section in your Privacy Settings is set to public. Follow these simple instructions to set it up:
  • Click once on the blank field to view a drop down menu of timings. Select the desired timing.
  • For a day when you/the business is not working, leave the box near it blank.
  • Choose whether your schedules are displayed in a 12-hour or 24-hour clock
This is what it will look like to the public on the left hand widget of your profile:

4.1.5.Booking

If you have set your Bookings form to public in the Privacy Settings, read the subsections below to understand how to use the three Booking sections

4.1.5.1.Booking Settings

  • General Settings
  1. Schedule Message: Type out a message that will appear when a visitor is viewing the booking form
  2. Thank you Message: Type out a message that will be shown when a visitor has made an appointment
  • Email Settings
  1. Upload your email logo: For a Business account, upload your logo and it will be displayed in your booking emails
  2. Booking Confirmation: Make changes if necessary to the drafted message that will be used to confirm that an appointment has been booked
  3. Booking Cancelled: Make changes if necessary to the drafted message that will be used to apologize for cancelling an appointment
  4. Booking Approved: Make changes if necessary to the drafted message that will be used to approve a booking

4.1.5.2.Booking Listings

Simply put, this is a virtual diary of your current and upcoming appointments. Just scroll through the list to see your appointments

4.1.5.3.Booking Schedules

4.1.5.6.Security & Privacy Settings

  • Security Settings are where you can change your password or delete/deactivate your account
    Privacy Settings are where you can choose whether some sections and widgets are public/private

5.Forums

Forums are accessible by every registered user and they’re the perfect place to network. You can access the Forums page through the Main Menu or from your User Dashboard. Here’s how to use the forums:
  • There are forums for all 7 professional categories, click on the one you want to see.
  • If topics have been posted previously, you will see a list of them along with the date they were started on
  • You can start a new topic, it will appear like this:
  • You can also comment on other topics
 

6.Done. Good to go!

That’s it, you now have your very own virtual professional platform! Contact us for any more assistance, we’d love to help